Agile Business Analysis Practice Exam 2025 - Free Agile Business Analysis Practice Questions and Study Guide

The recommendation to use metrics and key performance indicators (KPIs) for evaluating solution performance is grounded in the need for objective and quantitative assessment. Metrics provide measurable values that can be analyzed to gauge the effectiveness of a solution in meeting business objectives. KPIs are specific types of metrics that are directly aligned with critical success factors and strategic goals, enabling stakeholders to track progress and performance against targets.

Using metrics and KPIs allows organizations to identify trends, assess whether a solution is meeting its intended outcomes, and make data-driven decisions based on performance evidence. This approach supports continuous improvement by highlighting areas where the solution may need adjustment or enhancement, ultimately aiding in delivering greater value to the organization.

In contrast, while surveys and feedback can provide qualitative insights into user satisfaction and perceptions, they may lack the concrete data that metrics and KPIs offer. Similarly, cost analysis focuses more on financial aspects rather than contributing directly to performance evaluation. Benchmarking, on the other hand, involves comparing performance against industry standards or best practices, which can be useful but is often secondary to establishing internal metrics and KPIs that reflect the organization's specific objectives and goals.